Chapter 1. Hostage negotiator leadership: The framework -- Chapter 2. Crisis of leadership -- Chapter 3. People first -- Chapter 4. Humans over employees -- Chapter 5. Tactical empathy -- Chapter 6. Inclusion -- Chapter 7. The action imperative -- Chapter 8. Toxic leadership -- Chapter 9. Emotional control, decision-making and mistakes -- Chapter 10. Blueflamers -- Chapter 11. The quick two plus one -- Chapter 12. Delivery, calibrated questions and paraphrasing -- Chapter 13. Accusations, ausits and negotiator personality types -- Chapter 14. The best of the rest "I" messages, no-orientated questions, phases of the no, summaries, and the rule of three -- Chapter 15. The hostage-negotiator leader.
Summary:
"Leaders in the 21st century need to understand that technical skills are not enough to be an effective manager. They need to able to demonstrate Tactical Empathy to create a more productive environment. This book introduces readers to the fundamentals of Hostage Negotiator-Leadership (HNL) which has, as its foundation, Tactical Empathy. Inside, you'll learn 12 simple-to-execute skills that, if applied immediately, will have you operating at a level higher than most" -- from publisher.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.