The virtual reference desk : creating a reference future /Publisher: New York : Neal-Schuman Publishers,
Date: c2006. This title can be found in 2 Iowa libraries.
Implementing digital reference services : setting standards and making it real /Publisher: New York : Neal-Schuman Publishers,
Date: c2003. This title can be found in 3 Iowa libraries.
Establishing a virtual reference service : VRD training manual, LSSI's VRD (Virtual Reference Desk) software, service policies and guidelines, design and content of screens /Author: Lipow, Anne Grodzins,
Publisher: Berkeley, CA : Library Solutions Press,
Date: [2001] This title can be found in 1 Iowa libraries.
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