Implementing an inclusive staffing model for today's reference services : a practical guide for librarians /Author: Nims, Julia K.
Publisher: Lanham, Maryland : Rowman & Littlefield,
Date: 2014. This title can be found in 1 Iowa libraries.
Digital reference service in the new millennium : planning, management, and evaluation /Publisher: New York : Neal-Schuman Publishers,
Date: c2000. This title can be found in 4 Iowa libraries.
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