A handbook of user experience research & design in libraries /Author: Priestner, Andy,
Publisher: Lincolnshire, UK : UX in Libraries,
Date: 2021. This title can be found in 1 Iowa libraries.
The evaluation and measurement of library services /Author: Matthews, Joseph R.
Publisher: Santa Barbara, CA : Libraries Unlimited, an imprint of ABC-CLIO, LLC,
Date: [2018] This title can be found in 1 Iowa libraries.
Getting started in service design : a how-to-do-it manual for librarians /Author: Marquez, Joe J.,
Publisher: Chicago : ALA Neal-Schuman, an imprint of the American Library Association,
Date: 2017. This title can be found in 2 Iowa libraries.
User experience in libraries : applying ethnography and human-centred design /Publisher: Abingdon, Oxon ; Routledge,
Date: 2016. This title can be found in 1 Iowa libraries.
Five steps of outcome-based planning and evaluation for public libraries /Author: Gross, Melissa,
Publisher: Chicago : ALA Editions, an imprint of the American Library Association,
Date: 2016. This title can be found in 6 Iowa libraries.
Library service design : a LITA guide to holistic assessment, insight, and improvement /Author: Marquez, Joe,
Publisher: Lanham, Maryland : Rowman & Littlefield,
Date: [2016] This title can be found in 4 Iowa libraries.
Assessing service quality : satisfying the expectations of library customers /Author: Hernon, Peter.
Publisher: Chicago : ALA Editions, an imprint of the American Library Association,
Date: 2015. This title can be found in 2 Iowa libraries.
Practical evaluation techniques for librarians /Author: Applegate, Rachel.
Publisher: Santa Barbara, CA : Libraries Unlimited, an Imprint of ABC-CLIO, LLC,
Date: [2013] This title can be found in 2 Iowa libraries.
Using qualitative methods in action research : how librarians can get to the why of data /Publisher: Chicago : Association of College and Research Libraries,
Date: 2011. This title can be found in 5 Iowa libraries.
Engaging in evaluation and assessment research /Author: Hernon, Peter.
Publisher: Santa Barbara, Calif. : Libraries Unlimited,
Date: c2011. This title can be found in 2 Iowa libraries.
Case study research : a program evaluation guide for librarians /Author: Green, Ravonne A.
Publisher: Santa Barbara, Calif. : Libraries Unlimited,
Date: c2011. This title can be found in 1 Iowa libraries.
Assessing service quality : satisfying the expectations of library customers /Author: Hernon, Peter.
Publisher: Chicago : American Library Association,
Date: 2010. This title can be found in 5 Iowa libraries.
The measure of library excellence : linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality /Author: Wilson, Despina Dapias,
Publisher: Jefferson, N.C. : McFarland,
Date: c2008. This title can be found in 1 Iowa libraries.
The evaluation and measurement of library services /Author: Matthews, Joseph R.
Publisher: Westport, Conn. : Libraries Unlimited,
Date: 2007. This title can be found in 5 Iowa libraries.
Measuring library performance : principles and techniques /Author: Brophy, Peter,
Publisher: London : Facet,
Date: 2006. This title can be found in 2 Iowa libraries.
Demonstrating results : using outcome measurement in your library /Author: Rubin, Rhea Joyce.
Publisher: Chicago : American Library Association,
Date: c2006. This title can be found in 8 Iowa libraries.
How libraries and librarians help : a guide to identifying user-centered outcomes /Author: Durrance, Joan C.
Publisher: Chicago : American Library Association,
Date: 2005. This title can be found in 6 Iowa libraries.
Assessing service quality : satisfying the expectations of library customers /Author: Hernon, Peter.
Publisher: Chicago : American Library Association,
Date: 1998. This title can be found in 7 Iowa libraries.
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This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.