Delivering satisfaction and service quality : a customer-based approach for libraries /Author: Hernon, Peter.
Publisher: Chicago : American Library Association,
Date: 2001. This title can be found in 5 Iowa libraries.
Digital reference service in the new millennium : planning, management, and evaluation /Publisher: New York : Neal-Schuman Publishers,
Date: c2000. This title can be found in 4 Iowa libraries.
Information access and delivery in health sciences libraries /Publisher: Lanham, Md. : Medical Libaray Association and the Scarecrow Press,
Date: c1996. This title can be found in 3 Iowa libraries.
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