Putting patients first : best practices in patient-centered care /Publisher: San Francisco, CA : Jossey-Bass,
Date: c2009. This title can be found in 1 Iowa libraries.
Management lessons from Mayo Clinic : inside one of the world's most admired service organizations /Author: Berry, Leonard L.,
Publisher: New York : McGraw-Hill,
Date: c2008. This title can be found in 3 Iowa libraries.
Customer friendly : the organizational architecture of service /Author: Ziegenfuss, James T.
Publisher: Lanham, MD : University Press of America,
Date: c2007. This title can be found in 12 Iowa libraries.
Mass customization information systems in business /Publisher: Hershey : Information Science Reference,
Date: c2007. This title can be found in 1 Iowa libraries.
The relationship-driven supply chain : creating a culture of collaboration throughout the chain /Author: Emmett, Stuart.
Publisher: Burlington, VT : Burlington, VT : Gower,
Date: c2006. This title can be found in 1 Iowa libraries.
What managers say, what employees hear : connecting with your front line (so they'll connect with customers) /Publisher: Westport, Conn. : Praeger Publishers,
Date: 2006. This title can be found in 2 Iowa libraries.
The Nordstrom way to customer service excellence : a handbook for implementing great service in your organization /Author: Spector, Robert,
Publisher: Hoboken, N.J. : John Wiley & Sons,
Date: c2005. This title can be found in 3 Iowa libraries.
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /Author: Allen, Derek R.,
Publisher: Milwaukee : ASQ Quality Press,
Date: c2004. This title can be found in 1 Iowa libraries.
Delivering satisfaction and service quality : a customer-based approach for libraries /Author: Hernon, Peter.
Publisher: Chicago : American Library Association,
Date: 2001. This title can be found in 5 Iowa libraries.
Operations management : customer-focused principles /Author: Schonberger, Richard.
Publisher: Chicago : Irwin,
Date: c1997. This title can be found in 2 Iowa libraries.
A complaint is a gift : using customer feedback as a strategic tool /Author: Barlow, Janelle,
Publisher: San Francisco : Berrett-Koehler Publishers,
Date: c1996. This title can be found in 8 Iowa libraries.
Customer service & innovation in libraries /Author: Miller, Glenn,
Publisher: Fort Atkinson, Wis. : Highsmith Press,
Date: c1996. This title can be found in 8 Iowa libraries.
The wow factory : creating a customer focus revolution in your business /Author: Levesque, Paul,
Publisher: Chicago : Irwin,
Date: c1995. This title can be found in 2 Iowa libraries.
Service success! : lessons from a leader on how to turn around a service business /Author: Kaplan, Daniel I.,
Publisher: New York : Wiley,
Date: c1994. This title can be found in 2 Iowa libraries.
Delivering quality service : balancing customer perceptions and expectations /Author: Zeithaml, Valarie A.
Publisher: London : Collier Macmillan,
Date: c1990. This title can be found in 7 Iowa libraries.
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