Implementing virtual reference services : a LITA guide /Publisher: Chicago : ALA TechSource, an imprint of the American Library Association,
Date: 2013. This title can be found in 1 Iowa libraries.
Virtual reference service : from competencies to assessment /Publisher: New York : Neal-Schuman Publishers,
Date: c2008 . This title can be found in 4 Iowa libraries.
Assessing reference and user services in a digital age /Publisher: New York : Haworth Information,
Date: c2006. This title can be found in 2 Iowa libraries.
Implementing digital reference services : setting standards and making it real /Publisher: New York : Neal-Schuman Publishers,
Date: c2003. This title can be found in 3 Iowa libraries.
Chat reference : a guide to live virtual reference services /Author: Ronan, Jana.
Publisher: Westport, Conn. : Libraries Unlimited,
Date: 2003. This title can be found in 3 Iowa libraries.
Virtual reference services : issues and trends /Publisher: Binghamton, NY : Haworth Information Press,
Date: 2003. This title can be found in 1 Iowa libraries.
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