Teaching reference today : new directions, novel approaches /Publisher: Lanham : Rowman & Littlefield,
Date: [2016] This title can be found in 2 Iowa libraries.
Virtual reference service : from competencies to assessment /Publisher: New York : Neal-Schuman Publishers,
Date: c2008 . This title can be found in 4 Iowa libraries.
Virtual reference training : the complete guide to providing anytime, anywhere answers /Author: Hirko, Buff.
Publisher: Chicago : American Library Association,
Date: 2004. This title can be found in 7 Iowa libraries.
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