Management lessons from Mayo Clinic : inside one of the world's most admired service organizations /Author: Berry, Leonard L.,
Publisher: New York : McGraw-Hill,
Date: c2008. This title can be found in 3 Iowa libraries.
The new Netherlands Financial Services Complaints Tribunal (KiFiD) : complaints settlement in the financial services market in the Netherlands /Author: Hendrikse, M. L.,
Publisher: Zutphen : Uitgeverij Paris,
Date: 2007. This title can be found in 2 Iowa libraries.
What managers say, what employees hear : connecting with your front line (so they'll connect with customers) /Publisher: Westport, Conn. : Praeger Publishers,
Date: 2006. This title can be found in 2 Iowa libraries.
Last one out turn off the lights : is this the future of American and Canadian libraries? /Publisher: Lanham, Md. : Scarecrow Press,
Date: 2005. This title can be found in 6 Iowa libraries.
A dictionary of civil society, philanthropy, and the non-profit sector /Author: Anheier, Helmut K.,
Publisher: New York : New York : Routledge,
Date: 2005. This title can be found in 3 Iowa libraries.
To better serve and protect : improving police practices /Publisher: London : SAGE Publications,
Date: c2004. This title can be found in 1 Iowa libraries.
Chat reference : a guide to live virtual reference services /Author: Ronan, Jana.
Publisher: Westport, Conn. : Libraries Unlimited,
Date: 2003. This title can be found in 3 Iowa libraries.
Using the Internet as a reference tool : a how to-do-it manual for librarians /Author: Sauers, Michael P.
Publisher: New York : Neal-Schuman Publishers,
Date: c2001. This title can be found in 5 Iowa libraries.
Working with families of the poor /Author: Minuchin, Patricia.
Publisher: New York : Guilford Press,
Date: c1998. This title can be found in 7 Iowa libraries.
Assessing service quality : satisfying the expectations of library customers /Author: Hernon, Peter.
Publisher: Chicago : American Library Association,
Date: 1998. This title can be found in 7 Iowa libraries.
America's shame : women and children in shelter and the degradation of family roles /Author: Arrighi, Barbara A.
Publisher: Westport, Conn. : Praeger,
Date: 1997. This title can be found in 3 Iowa libraries.
The truth about reference librarians /Author: Manley, Will,
Publisher: Jefferson, N.C. : McFarland & Co.,
Date: c1996. This title can be found in 3 Iowa libraries.
Reference and collection development on the Internet : a how-to-do-it manual /Author: Thomsen, Elizabeth.
Publisher: New York : Neal-Schuman Publishers,
Date: c1996. This title can be found in 3 Iowa libraries.
Governmental and nonprofit accounting : theory and practice /Author: Douglas, Patricia P.
Publisher: Fort Worth : Dryden Press, Harcourt Brace College Publishers,
Date: c1995. This title can be found in 1 Iowa libraries.
The reference information skills game /Author: Tunnicliff, Myram Forney.
Publisher: Englewood, Colo. : Libraries Unlimited,
Date: 1995. This title can be found in 2 Iowa libraries.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.