Ignore your customers and they'll go away : the simple playbook for delivering the ultimate custom /Author: Solomon, Micah.
Publisher: [S.l.] : NIELSEN BOOKDATA,
Date: 2021. This title can be found in 1 Iowa libraries.
Uplifting service : the proven path to delighting your customers, colleagues, and everyone else you meet /Author: Kaufman, Ron.
Publisher: [New York, NY] : Evolve Publishing,
Date: c2012. This title can be found in 3 Iowa libraries.
Protecting main street : measuring the customer experience in financial services for business and public policy /Author: Lubin, Paul C.
Publisher: New York : Routledge,
Date: 2011. This title can be found in 3 Iowa libraries.
10 steps to successful customer service /Author: Kamin, Maxine.
Publisher: Alexandria, VA : ASTD Press,
Date: 2010. This title can be found in 1 Iowa libraries.
Love thy customer : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers /Author: Brinkman, Rick.
Publisher: London : London : McGraw-Hill,
Date: 2005. This title can be found in 1 Iowa libraries.
Jeffrey Gitomer's little red book of sellingFormat: [Book] /
Author: Gitomer, Jeffrey
Publisher: Austin : Bard Press,
Date: c2005. This title can be found in 11 Iowa libraries.
Hug your customers : The proven way to personalize sales and achieve astounding results /Author: Mitchell, Jack.
Publisher: New York : Hyperion,
Date: 2003. This title can be found in 9 Iowa libraries.
Integrating service level agreements : optimizing your OSS for SLA delivery /Author: Lee, John J.,
Publisher: Indianapolis, Ind. : Wiley,
Date: c2002. This title can be found in 1 Iowa libraries.
Programs & services : general SBA information.Publisher: Washington, DC (409 Third St., S.W., Washington 20416) : U.S. Small Business Administration,
Date: [2002] This title can be found in 1 Iowa libraries.
Listen up, customer service : the game has changed /Author: Cottrell, David.
Publisher: Dallas, TX : CornerStone Leadership Institute,
Date: 2001. This title can be found in 1 Iowa libraries.
Fish! : a remarkable way to boost morale and improve results /Author: Lundin, Stephen
Publisher: New York : Hyperion
Date: 2001. This title can be found in 2 Iowa libraries.
Exceptional customer service : going beyond your good service to exceed the customer's expectation /Author: Ford, Lisa.
Publisher: Holbrook, Mass. : Adams Media Corp.,
Date: c2001. This title can be found in 2 Iowa libraries.
Customer relationship management : creating competetive advantage through win-win relationship strategies /Author: Storbacka, Kaj.
Publisher: Boston : Boston : McGraw-Hill,
Date: c2001. This title can be found in 2 Iowa libraries.
Customer service nightmares : 100 tales of the worst experiences possible, and how they could have been fixed /Author: Friedman, Nancy J.
Publisher: Menlo Park, Calif. : Crisp Publications,
Date: c1998. This title can be found in 1 Iowa libraries.
Dazzle me! : how to deliver uncommonly good customer service every time /Publisher: Chicago, IL : Dartnell,
Date: c1997. This title can be found in 1 Iowa libraries.
Achieving excellence through customer service /Author: Tschohl, John.
Publisher: Minneapolis, Minn. USA : Best Sellers Pub.,
Date: c1996. This title can be found in 2 Iowa libraries.
Creating customer value : the path to sustainable competitve advantage /Author: Naumann, Earl,
Publisher: Cincinnati, Ohio : Thomson Executive Press,
Date: c1995. This title can be found in 2 Iowa libraries.
Customer loyalty : how to earn it, how to keep it /Author: Griffin, Jill.
Publisher: New York : Lexington Books,
Date: c1995. This title can be found in 8 Iowa libraries.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.