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Author:
Willis, Mark R.
Title:
Dealing with difficult people in the library /
Mark R. Willis.
Publisher:
American Library Association,
Copyright Date:
1999
Description:
ix, 195 p. ; 23 cm.
Subject:
Public services (Libraries)--United States.
Communication in library science--United States.
Public libraries--Security measures--United States.
Public libraries--Public relations--United States.
Library administration.
Interpersonal relations.
Bibliothèques et lecteurs--États-Unis
Communication en bibliothéconomie--États-Unis
Bibliothèques publiques--Mesures--Mesures--États-Unis
Bibliothèques publiques--Relations publiques--États-Unis
Bibliotheekgebruikers.
Afwijkend gedrag.
Notes:
Includes bibliographical references (p. 187) and index.
ISBN:
9780838907603 (alk. paper)
0838907601 (alk. paper)
LCCN:
99020426
Locations:
USUX851 --
Iowa State University - Parks Library
(Ames)
UNUX074 --
University of Northern Iowa - Rod Library
(Cedar Falls)
PTAX572 --
Stewart Memorial Library
(Cedar Rapids)
CDPF771 --
Clive Public Library
(Clive)
N3AX771 --
Drake Law School Library
(Des Moines)
IAOX771 --
State Library of Iowa
(Des Moines)
XNPC367 --
Hamburg Public Library
(Hamburg)
F3OX522 --
State Historical Society of Iowa Library
(Iowa City)
OVUX522 --
University of Iowa Libraries
(Iowa City)
CAPH522 --
Iowa City Public Library
(Iowa City)
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This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.