Demonstrating results : using outcome measurement in your library /Author: Rubin, Rhea Joyce.
Publisher: Chicago : American Library Association,
Date: c2006. This title can be found in 8 Iowa libraries.
Assessing service quality : satisfying the expectations of library customers /Author: Hernon, Peter.
Publisher: Chicago : American Library Association,
Date: 1998. This title can be found in 7 Iowa libraries.
Unobtrusive testing and library reference services /Author: Hernon, Peter.
Publisher: Norwood, N.J. : Ablex Pub. Corp.,
Date: c1987. This title can be found in 3 Iowa libraries.
YOU MAY BORROW ITEMS YOU FIND IN THE SILO LOCATOR THROUGH YOUR
LOCAL PUBLIC LIBRARY.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.