Libraries that build business : advancing small business and entrepreneurship in public libraries /Publisher: Chicago, Illinois : ALA Editions,
Date: 2022. This title can be found in 2 Iowa libraries.
Pivoting during the Pandemic : ideas for serving your community anytime, anywhere /Publisher: Chicago : ALA Editions,
Date: 2021. This title can be found in 5 Iowa libraries.
Responding to rapid change in libraries a user experience approach / Callan Bignoli and Lauren Stara.Format: [Prof. Collection] :
Author: Bignoli, Callan.
Publisher: Chicago : ALA Editions,
Date: 2021. This title can be found in 2 Iowa libraries.
Libraries and homelessness : an action guide /Author: Winkelstein, Julie Ann,
Publisher: Santa Barbara, California : Libraries Unlimited, an imprint of ABC-CLIO, LLC,
Date: [2021] This title can be found in 3 Iowa libraries.
Foundations of library services : an introduction for support staff /Author: Keeler, Hali R.,
Publisher: Lanham, Maryland : Rowman & Littlefield, an imprint of The Rowman & Littlefield Publishing Group, Inc.,
Date: [2021] This title can be found in 1 Iowa libraries.
Underserved patrons in university libraries : assisting students facing trauma, abuse, and discrimination /Publisher: Santa Barbara, California : Libraries Unlimited, an imprint of ABC-CLIO, LLC,
Date: [2021] This title can be found in 1 Iowa libraries.
Deconstructing service in libraries : intersections of identities and expectations /Publisher: Sacramento, CA : Litwin Books,
Date: 2020. This title can be found in 3 Iowa libraries.
Whole person librarianship : a social work approach to patron services /Author: Zettervall, Sara K.,
Publisher: Santa Barbara, California : Libraries Unlimited, an imprint of ABC-CLIO, LLC,
Date: [2019] This title can be found in 10 Iowa libraries.
The evaluation and measurement of library services /Author: Matthews, Joseph R.
Publisher: Santa Barbara, CA : Libraries Unlimited, an imprint of ABC-CLIO, LLC,
Date: [2018] This title can be found in 1 Iowa libraries.
Foundations of library services : an introduction for support staff /Author: Keeler, Hali R.,
Publisher: Lanham, Maryland : Rowman & Littlefield,
Date: [2016] This title can be found in 1 Iowa libraries.
Stellar customer service : training library staff to exceed expectations /Publisher: Santa Barbara, California : Libraries Unlimited, an imprint of ABC-CLIO, LLC,
Date: [2016] This title can be found in 5 Iowa libraries.
Assessing service quality : satisfying the expectations of library customers /Author: Hernon, Peter.
Publisher: Chicago : ALA Editions, an imprint of the American Library Association,
Date: 2015. This title can be found in 2 Iowa libraries.
Makerspaces : Top Trailblazing Projects /Author: Bagley, Caitlin A.,
Publisher: Chicago, IL. : ALA TechSource ;
Date: 2014. This title can be found in 5 Iowa libraries.
Crash course in dealing with difficult library customers /Author: Mosley, Shelley,
Publisher: Santa Barbara, California : Libraries Unlimited,
Date: [2014] This title can be found in 3 Iowa libraries.
Twenty-first-century access services : on the front line of academic librarianship /Publisher: Chicago, Illinois : Association of College and Research Libraries, a division of the American Library Association,
Date: 2013 This title can be found in 2 Iowa libraries.
Customer service in libraries : best practices /Publisher: Lanham : The Scarecrow Press, Inc.,
Date: 2013. This title can be found in 6 Iowa libraries.
Transforming libraries, building communities : the community-centered library /Author: Edwards, Julie Biando.
Publisher: Lanham : The Scarecrow Press, Inc.,
Date: 2013. This title can be found in 1 Iowa libraries.
Defusing the angry patron : a how-to-do-it manual for librarians /Author: Rubin, Rhea Joyce,
Publisher: New York : Neal-Schuman Publishers Inc.,
Date: c2011. This title can be found in 6 Iowa libraries.
Listening to the customer /Author: Hernon, Peter.
Publisher: Santa Barbara, Calif. : Libraries Unlimited,
Date: c2011. This title can be found in 1 Iowa libraries.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.