The rules of woo : an entrepreneur's guide to capturing the hearts & minds of today's customers /Author: Solomon, Cindy.
Publisher: San Francisco, CA : One Plane Ride Publishers,
Date: c2010. This title can be found in 1 Iowa libraries.
Aviation consumer issues emergency contingency planning and outlook for summer travel : hearing before the Subcommittee on Aviation of the Committee on Transportation and Infrastructure, House of Representatives, One Hundred Eleventh Congress, first session, May 20, 2009.Format: [electronic resource] :
Publisher: Washington : U.S. G.P.O.,
Date: 2009. This title can be found in 1 Iowa libraries.
Telecommunications FCC needs to improve oversight of wireless phone service : report to congressional requesters.Format: [electronic resource] :
Publisher: [Washington, D.C.] : U.S. Govt. Accountability Office,
Date: [2009] This title can be found in 1 Iowa libraries.
Happy pills in America : from Miltown to Prozac /Author: Herzberg, David L.
Publisher: Baltimore : Johns Hopkins University Press,
Date: 2009. This title can be found in 3 Iowa libraries.
Take their breath away : how imaginative service creates devoted customers /Author: Bell, Chip R.
Publisher: Hoboken, N.J. : John Wiley & Sons,
Date: c2009. This title can be found in 2 Iowa libraries.
CAHPS, assessing health care quality from the patient's perspectiveFormat: [electronic resource].
Publisher: [Rockville, Md.] : Agency for Healthcare Research and Quality,
Date: [2008] This title can be found in 1 Iowa libraries.
Service standards at the Postal Service are customers getting what they paid for? : hearing before the Federal Financial Management, Government Information, Federal Services, and International Security Subcommittee of the Committee on Homeland Security and Governmental Affairs, United States Senate, One Hundred Tenth Congress, first session, August 2, 2007.Format: [microform] :
Publisher: Washington : U.S. G.P.O. :
Date: 2008. This title can be found in 1 Iowa libraries.
Aviation delays and consumer issues hearing before the Subcommittee on Aviation of the Committee on Transportation and Infrastructure, House of Representatives, One Hundred Tenth Congress, second session, April 9, 2008.Format: [electronic resource] :
Publisher: Washington : U.S. G.P.O.,
Date: 2008. This title can be found in 1 Iowa libraries.
Medicare : a policy primer /Author: Moon, Marilyn.
Publisher: Washington, D.C. : Urban Institute Press,
Date: c2006. This title can be found in 5 Iowa libraries.
Consumer-directed health plans : potential effects on health care spending and outcomes /Author: Ellis, Philip.
Publisher: Washington, D.C. : Congress of the United States, Congressional Budget Office,
Date: [2006] This title can be found in 1 Iowa libraries.
Mass affluence : seven new rules of marketing to today's consumer /Author: Nunes, Paul,
Publisher: Boston, Mass. : Harvard Business School Press,
Date: c2004. This title can be found in 8 Iowa libraries.
Service magic : the art of amazing your customers /Author: Zemke, Ron.
Publisher: Chicago : Dearborn Trade Pub.,
Date: c2003. This title can be found in 4 Iowa libraries.
Delivering satisfaction and service quality : a customer-based approach for libraries /Author: Hernon, Peter.
Publisher: Chicago : American Library Association,
Date: 2001. This title can be found in 5 Iowa libraries.
A Handbook for measuring customer satisfaction and service quality /Publisher: Washington, D.C. : National Academy Press,
Date: 1999. This title can be found in 1 Iowa libraries.
Measuring customer satisfaction : hot buttons and other measurement issues /Author: Myers, James H.
Publisher: Chicago, Ill. : American Marketing Association,
Date: c1999. This title can be found in 2 Iowa libraries.
Free, perfect, and now : connecting to the three insatiable customer demands : a CEO's true story /Author: Rodin, Rob.
Publisher: New York : Simon & Schuster,
Date: 1999. This title can be found in 1 Iowa libraries.
Physician performance report cards under development but challenges remain : report to congressional requesters /Format: [microform] :
Publisher: Washington, D.C. : The Office ;
Date: 1999] This title can be found in 2 Iowa libraries.
Tales of knock your socks off service : inspiring stories of outstanding customer service /Author: Anderson, Kristin,
Publisher: New York : AMACOM,
Date: c1998. This title can be found in 4 Iowa libraries.
Serving the American public : best practices in one-stop customer service : Federal Benchmarking Consortium Study Report /Publisher: [Washington, D.C.?] : [Supt. of Docs., U.S. G.P.O., distributor, [Supt. of Docs., U.S. G.P.O., distributor,
Date: 1997] This title can be found in 2 Iowa libraries.
NASA's customer satisfaction measurementsFormat: [microform] /
Publisher: Washington, D.C. : The Office ;
Date: 1997] This title can be found in 2 Iowa libraries.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.