The virtual reference handbook : interview and information delivery techniques for the chat and e-mail environments /Author: Kovacs, Diane K.
Publisher: New York : Neal-Schuman Publishers,
Date: c2007. This title can be found in 4 Iowa libraries.
Chat reference : a guide to live virtual reference services /Author: Ronan, Jana.
Publisher: Westport, Conn. : Libraries Unlimited,
Date: 2003. This title can be found in 3 Iowa libraries.
Using the Internet as a reference tool : a how to-do-it manual for librarians /Author: Sauers, Michael P.
Publisher: New York : Neal-Schuman Publishers,
Date: c2001. This title can be found in 5 Iowa libraries.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.