Includes bibliographical references (pages 253-289) and index.
Contents:
Introduction : health care and getting by in America -- The pull and perils of health care work -- Restructuring the New York way -- The promise of training -- Too skilled to care : multiskilling -- "It all comes down to you" : self-help and soft skills -- Training without end : upgrading -- From skills to meaning -- A common cause -- Education as a benefit -- Conclusion : a dose of idealism.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.