On purpose : delivering a branded customer experience people love /Author: Smith, Shaun,
Publisher: London ; Kogan Page,
Date: 2015. This title can be found in 1 Iowa libraries.
Managing the customer experience : turning customers into advocates /Author: Smith, Shaun.
Publisher: Boston, MA. Pearson Custom Pub.,
Date: 2002. This title can be found in 1 Iowa libraries.
Uncommon practice : people who deliver a great brand experience /Publisher: New York : Financial Times Prentice Hall,
Date: 2002. This title can be found in 1 Iowa libraries.
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