Assessing service quality : satisfying the expectations of library customers /Author: Hernon, Peter.
Publisher: Chicago : ALA Editions, an imprint of the American Library Association,
Date: 2015. This title can be found in 2 Iowa libraries.
Assessing service quality : satisfying the expectations of library customers /Author: Hernon, Peter.
Publisher: Chicago : American Library Association,
Date: 2010. This title can be found in 5 Iowa libraries.
Managing for results : effective resource allocation for public libraries /Author: Nelson, Sandra S.
Publisher: Chicago : American Library Association,
Date: c2000. This title can be found in 10 Iowa libraries.
Assessing service quality : satisfying the expectations of library customers /Author: Hernon, Peter.
Publisher: Chicago : American Library Association,
Date: 1998. This title can be found in 7 Iowa libraries.
Research misconduct : issues, implications, and strategies /Publisher: Greenwich, Conn. : Ablex Pub. Corp.,
Date: c1997. This title can be found in 2 Iowa libraries.
Service quality in academic libraries /Author: Hernon, Peter.
Publisher: Norwood, N.J. : Ablex,
Date: c1996. This title can be found in 3 Iowa libraries.
A Data gathering and instructional manual for performance measures in public libraries /Publisher: Chicago : Celadon Press,
Date: 1976. This title can be found in 1 Iowa libraries.
Performance measures for public librariesAuthor: De Prospo, Ernest R.,
Publisher: [Chicago] Public Library Association,
Date: 1973. This title can be found in 5 Iowa libraries.
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