The new art of managing people : person-to-person skills, guidelines, and techniques every manager needs to guide, direct, and motivate the team / Phil Hunsaker and Tony Alessandra.
Rev. ed. of: The art of managing people. c1980. Includes bibliographical references (p. 341-348) and index.
Contents:
Building productive managerial relationships -- Planning and goal setting -- Evaluating and controlling performance -- Developing ethical guideposts -- Valuing diversity -- Learning how to learn -- Practicing the platinum ruleĀ® -- Deciding how to decide -- Sending understandable messages -- Understanding others : the power of listening, questioning, and feedback -- Nonverbal communication : body language, image, and voice tones -- Communicating through time and space -- Motivating others -- Creating high-performing teams -- Managing conflict -- Interactive problem solving -- Leading change -- Implementing what you've learned.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.