Introduction: Your optimal zone -- Part I. The emotional intelligence path to optimal performance : Optimal you ; Emotional intelligence and the bottom line -- Part II. Emotional intelligence: the details : Emotional intelligence, redux ; Self-awareness applied ; Manage yourself ; From burnout to resilience ; Empathy ; Manage your relationships -- Part III. Emotional intelligence at work : The many names for emotional intelligence ; Leading with emotional intelligence ; Emotionally intelligent teams ; EI training that works ; Building an EI culture -- Part IV. The future of emotional intelligence : The crucial mix ; Innovation and systems.
Summary:
"A book on emotional intelligence in organizations"-- Provided by publisher. "There are moments when we achieve peak performance: an athlete plays a perfect game; a business has a quarter with once-in-a-lifetime profits. But these moments are often elusive, and for every amazing day, we may have a hundred ordinary and even unsatisfying days. Fulfillment doesn't come from isolated peak experiences, but rather from many consistent good days. So how do we sustain performance, while avoiding burnout and maintaining balance? ... Daniel Goleman and Cary Cherniss reveal how emotional intelligence can help us have a great day, any day. They explain how to set a realistic, attainable goal of feeling satisfied that you've had a productive day--to consistently work at your 'optimal' level." -- provided by publisher.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.