Crucial accountability : tools for resolving violated expectations, broken commitments, and bad behavior. / by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, and, David Maxfield.
Includes bibliographical references and index. Access restricted to BGSU students, faculty and staff.
Contents:
Choose what and if : how to know what conversation to hold and if you should hold it -- Master my stories how to get your head right before opening your mouth -- Describe the gap : how to start an accountability conversation -- Make it easy : how to make keeping commitments (almost) painless -- Make it motivating : how to help others want to take action -- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk -- Move to action : what to do after an accountability conversation -- Agree on a plan and follow up : how to gain commitment and move to action -- Put it all together : how to solve big, sticky, complicated problems -- The twelve "yeah-buts" : how to deal with the truly tough.
Summary:
Offers tools for improving relationships in the workplace and in life and for resolving all these problems - permanently.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.