Includes bibliographical references (pages 137-142) and index.
Contents:
Virtual reference services : Considerations and technologies / Beth Thomsett-Scott -- Using twitter for virtual reference services / Ellen Hampton Filgo -- Using Google Voice and Chat for reference at the Kelvin Smith Library / Brian C. Gray -- Virtual reference at UNLV Libraries : From infancy to popular student service / Sidney Lowe and Darcy Del Bosque -- Instant messaging for virtual reference / Beth Thomsett-Scott -- Embedded librarians using Web 2.0 services for reference / Ellen Hampton Filgo -- My info quest : A national text reference message service / Lori Bell, Lili Luo, and Tom Peters -- AskColorado : A collaborative virtual reference service / Kris Johnson.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.