Not in watertight compartments : service quality improvement and organization development / Contracting for success : scoping large organizational change efforts / Paola Falcone -- Discipline dilemma in Rainbow High School / Lize A.E. Booysen, Stella M. Nkomo -- Case of wine : assessing the organizational culture at Resolute Winery / Franziska Macur, Kenneth M. Macur -- Utilizing exploratory qualitative data collection in small organizations : consulting for the multicultural community connections / Cerise L. Glenn, Shawn D. Long -- Identifying the scope of work at Dixie Weaving, Inc. / Brian J. O'Leary, Christopher J.L. Cunningham -- Manufacturing crisis in Bayricher Silicon Products / Bruce O. Mabee -- Ivory tower opens up / Alexandra Michel, Katrin Noefer -- Engineering culture change with strategic initiatives / Nicle M. Laster -- Organization culture : diagnosis and feedback / Mary K. Foster, Vicki F. Taylor -- Engaging broader leaders in the strategic planning of Lincoln Women's Services / Burce O. Mabee -- Resistance to change: technology development in the public sector / Maria Vakola -- Resistance to change: assessing readiness for the implementation of an enterprise resource planning (ERP) system at MedDev, Inc. / Pravin A. Rodrigues, Aruna Fernandes Rodrigues -- Where do we begin? : selecting an intervention at the Springfield County Office of Economic Development / Donald L. Anderson -- To change without appearing to change: creating stability in a multichange/multiresolution government agency / Matthew G. Isbell -- When a contract is not enough / Margaret DiCocco, Matthew J. Borneman -- Measuring organizational effectiveness in the nonprofit sector : the case of the community action network / Matt Koschmann -- Not in watertight compartments : service quality improvement and organization development / Paola Falcone -- Sticker shock in an organization that will not stick together / Global chain of command : a Japanese multinational manufacturer in the United States / Barbara A. Ritter -- Safe passage : an NGO in Guatemala responds to a leadership crisis / Candace A. Martinez -- Case of Jim : a vice president in a national nonprofit organization / Cynthia Roman -- Small world after all / Rodney L. Lowman -- Accounting team problems at Acme Manufacturing / Maggie Glick -- Who's making the decisions at Livingston University? / Andrea M. Pampaloni -- Greencycle Publishing / Donald L. Anderson, Jennifer A. Thompson -- When a team breaks in two / Scott Dickmeyer -- Diggins/Reinholdt Plastics, Inc. : a study in resistance to change and the aftermath of a merger / Patricia A. Lapoint, Carrol R. Haggard -- Whole organizational design intervention / Julie Williamson, Rachael Thomas -- Change story of Yellow Auto Company / Alev Katrinli ... [et al.] -- We must learn to innovate! : culture change (and shock) in a consumer packaged goods company / Jeremy P. Fyke, G. Alan Fyke -- Sticker shock in an organization that will not stick together / Barbara A. Ritter -- Exercises in organization development and change. Contracting with a client -- Organization development practitioner skills -- Data gathering -- Giving feedback -- Resistance to change -- Resistance to change scale -- Cynicism about organizational change -- Sustaining change -- Evaluating and exiting interventions -- Global issues in OD -- Individual interventions -- Team interventions -- Whole organization interventions.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.