The upside of bureaucracy : unintended benefits for professional careers / Forrest Briscoe. The up and out in organizations / Margaret Yap -- In the pursuit of quality and quantity : the competing demands in call centers / Steffanie L. Wilk -- Three's a crowd? : understanding triadic employment relationships / Matthew Bidwell and Isabel Fernandez-Mateo -- The changed world of large law firms and their lawyers : an opportune context for organization researchers / Peter D. Sherer -- The upside of bureaucracy : unintended benefits for professional careers / Forrest Briscoe.
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