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Author:
Kausen, Robert C.
Title:
Customer satisfaction guaranteed :
a new approach to customer service, bedside manner, and relationship ease / Robert C. Kausen.
Publisher:
Life Education,
Copyright Date:
c1988
Description:
144 p. : ill. ; 22 cm.
Subject:
Communication in organizations.
Customer relations.
Customer service.
Interpersonal relations.
Notes:
Includes bibliographical references (p. 139).
ISBN:
9780945787556
0945787553
OCLC:
(OCoLC)18976133
LCCN:
88082334
Locations:
OAAX516 --
Maharishi University of Management Library
(Fairfield)
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