When sweet revenge isn't so sweet -- Watch out for the eggshells -- Don' fight - find out! -- When to turn down the volume - or find someone else to do it -- When a problem spirals out of control -- Prepare for the worst-case scenario -- When nothing is the best solution -- Keep it clear, clear, clear -- Choosing your battles -- Watch out for confidences -- When you're not in the family -- Dealing with unearned praise -- The blame game -- Besting the betrayer -- Don't let them ethics you -- When someone wants to change the rules -- When there's a betrayer in the group -- Finders keepers - or not? -- Fraud happens -- The great communicator - not! -- Learning to let 'em go - demanding client -- The give and take paradox -- When nothing seems to work, it's time to go legal -- Passing the responsibility buck -- Get out when you can -- When help turns to help!!! - get me out of here -- Beating the recommendation game -- Knowing when to back off - don't push a negotiation to far -- What to do when everything seems to be going wrong -- When to keep your cards to yourself -- Watch out for warning signs -- Don't resign yourself - redesign yourself -- Be a problem solver - theirs not yours -- Dealing with the boss from hell -- Putting it together -- Mastering your survival skills -- What's your survival quotient - a self assessment quiz.
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