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02638aam a2200397 i 4500 001 AB5AC8EA7F9411E5A3228A8FDAD10320 003 SILO 005 20151031010019 008 150604t20152016nyua 001 0 eng 010 $a 2015012549 020 $a 0814436366 020 $a 9780814436363 040 $a DLC $b eng $e rda $c DLC $d OCLCO $d YDXCP $d OCLCF $d ON8 $d OCO $d OSU $d BUR $d ABG $d ORX $d SKYRV $d SILO 042 $a pcc 050 00 $a BF637.I48 $b G68 2016 082 00 $a 158.2 $2 23 100 1 $a Goulston, Mark, $e author. 245 10 $a Talking to crazy : $b how to deal with the irrational and impossible people in your life / $c Mark Goulston. 264 1 $a New York : $b AMACOM, American Management Association, $c [2015] 300 $a vii, 259 pages : $b illustrations ; $c 24 cm. 500 $a Includes index. 505 0 $a The basics of talking to crazy -- Facing your own crazy first -- Fourteen tactics for talking to crazy -- Eight ways to deal with crazy in your personal life -- What to do when crazy is actually mental illness. 520 $a Difficult people can make life hard, but a select few can make it hell. The boss with nonsensical demands. The spouse who explodes at nothing. The overly emotional coworker, hostile neighbor, or friend who frequently bursts into tears. Marriages, families, friendships, careers, businesses--crazy people drag them all down with their manipulation, volatility, and inability to see the world rationally. You can't win by just ignoring the craziness or trying to reason with it. But you can stop it cold. Top-ranked psychiatrist and communication expert Mark Goulston shows you exactly how to do that in this life-changing book for everyone trapped in personal or workplace relationships that feel confusing, stressful, or downright hopeless. Goulston unlocks the mysteries of the irrational mind, and explains how faulty thinking patterns develop. His keen insights are matched by a set of counterintuitive strategies proven to defuse crazy behavior, along with scripts, examples, and exercises that teach you how to use them.--Adapted from book jacket. 650 0 $a Interpersonal conflict. 650 0 $a Interpersonal relations. 650 0 $a Conflict management. 941 $a 8 952 $l TYPH572 $d 20240125011908.0 952 $l UGPF911 $d 20231207014501.0 952 $l USUX851 $d 20230706013542.0 952 $l BOPG851 $d 20181006091248.0 952 $l PNAX964 $d 20160302062922.0 952 $l CAPH522 $d 20151203012052.0 952 $l KSPG296 $d 20151125010446.0 952 $l BAPH771 $d 20151031010055.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=AB5AC8EA7F9411E5A3228A8FDAD10320Initiate Another SILO Locator Search