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02752cam a2200361 a 4500 001 5EB6A3442B0C11DE82774608A8D7520A 005 20240712014356 008 050926s2006 nyu b 001 0 eng 010 $a 2005027985 020 $a 9781555705558 020 $a 9781555705558 (pbk. : alk. paper) 020 $a 1555705553 (pbk. : alk. paper) 035 $a (OCoLC)61731355 040 $a DLC $c DLC $d SILO $d BAKER $d IXA $d SYB $d IWA $d SILO 050 00 $a Z711.45 $b V572 2006 082 00 $a 025.5/2 $2 22 245 0 $a The virtual reference desk : $b creating a reference future / $c edited by R. David Lankes ... [et al.]. 260 $a New York : $b Neal-Schuman Publishers, $c c2006. 300 $a xiii, 226 p. ; $c 23 cm. 440 4 $a The virtual reference desk series 504 $a Includes bibliographical references and index. 505 00 $t Building a virtual community : repurposing professional tools for team-based experiential learning / $r Karen Wenk. $t Investigating interpersonal communication in chat reference : dealing with impatient users and rude encounters / $r Marie L. Radford -- $t Training for online virtual reference : measuring effective techniques / $r Eileen G. Abels and Malissa Ruffner -- $t Staffing for live electronic reference : balancing service and sacrifice / $r Joe Blonde -- $t Establishing metric performance targets for a virtual reference service : counting totals and beyond / $r Deb Hutchison and Michele Pye -- $t Creating the infrastructure for digital reference research : examining the Digital Reference Electronic Warehouse (DREW) Project / $r Scott Nicholson and R. David Lankes -- $t Managing a full scale, 24/7, reference service consortia : integrating specialists from public and academic libraries / $r Vera Daugaard, Morten Fogh, and Ellen Nielsen -- $t Creating a knowledge base : analyzing a veteran reference librarian's brain / $r Charles Early, Andrea Japzon, and Sarah Endres -- $t Building wi-fi technology and a new mobile service model : creating change in information service delivery at the Orange County (Florida) Library System / $r Kathryn Robinson -- $t Building a virtual community : repurposing professional tools for team-based experiential learning / $r Karen Wenk. 650 0 $a Electronic reference services (Libraries) 650 0 $a Reference services (Libraries) $x Information technology. 650 0 $a Reference librarians $x Effect of technological innovations on. 700 1 $a Lankes, R. David. 856 41 $3 Table of contents $u http://www.loc.gov/catdir/toc/ecip0519/2005027985.html 939 $a 5629397 941 $a 2 952 $l OVUX522 $d 20180201054339.0 952 $l USUX851 $d 20160823060253.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=5EB6A3442B0C11DE82774608A8D7520A 994 $a 02 $b IWAInitiate Another SILO Locator Search