Includes bibliographical references (pages 165-188) and index.
Contents:
Contextualizing reference within an archives program -- Reference skills and knowledge -- Users -- Reference interaction -- Physical access -- Intellectual access -- Virtual access -- Ethics, patron privacy, and accessibility -- Legal regulations -- Use policies -- Outreach -- Assessment of reference programs -- The future of access and reference -- Appendixes. Examples of reference manuals ; Examples of registration forms ; Examples of online reference request forms ; Examples of reproduction request forms ; Examples of permission to publish forms.
Summary:
"Access and reference services are central to engaging with historical resources. As more people encounter archives for scholarly and avocational research, as part of creative pursuits, or to exercise their rights as citizens to access records, the possibilities for how collections are used will continue to evolve. Archivists need to be familiar with who their users are, understand why they're using archival collections, and engage in outreach so that they can provide excellent reference services."--Back cover.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.