An overview of professional library reference service -- Communication and reference work -- Professional ethics of reference service -- Building and maintaining a reference collection -- Organizing print and electronic sources -- Library catalogs and bibliographies -- Understanding the role of serials in knowledge publishing -- Background information and definitions : encyclopedias and dictionaries -- Finding facts fast : ready reference -- Using the Web to guide your community to authoritative information -- Reference service delivery models -- Networking and professional development.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.