Part I. Evolution of reference values and roles -- Plus ca change : instilling foundational values within evolving reference service pedagogy / Miriam Matteson (Kent State University, Ohio), Donald Boozer (Cleveland Public Library), Cynthia Boyden (Consultant for State Library of Ohio) -- Repositioning reference librarians as agents of change : approaches to socially responsible critical information literacy in the LIS curriculum / Michael Courtney (Indiana University at Bloomington) -- Partner in the process : redefining reference to create an integrated educational experience / Ashley Cole, Cindy Judd and Brad Marcum (Eastern Kentucky University) -- Job-embedded training and specialized skills to support new librarians in higher education : a case study from a liberal arts college / Kasia Gonnerman and Maglen Epstein (St. Olaf College, Minnesota) -- Part II. Teaching theoretical approaches to reference -- The cognitive apprenticeship : an approach to teaching and learning virtual reference / Margaret H. Smith and Nicole E. Brown (New York University) -- High-impact experiences : using teaching and learning theories in reference / Yvonne Nalani Meulemans (California State University, San Marcos) -- Reference 360 : a holistic approach to reference instruction / Carol A. Daul-Elhindi and Tammi M. Owens (Winona State University, Minnesota) -- Intentional politeness : using communication theory to enhance reference service / Carol A. Leibiger and Alan W. Aldrich (University of South Dakota) -- Part III. Design considerations for teaching reference -- Designing course assignments for teaching reference online / Xiaoai Ren and Anita L. Ondrusek (Valdosta State University, Georgia) -- Preparing LIS students to create content for reference / Stacy Creel (University of Southern Mississippi) -- The value of reference : teaching assessment strategies / Kelly Bradish (University of Pittsburg, Greensburg) -- Designing a reference course for undergraduates and paraprofessionals / Elizabeth H. Brown (Central Washington University) -- Part IV. Training paraprofessionals for reference and information services -- Training paraprofessionals to provide excellent information service : the King County Library System experience / Terry McQuown (King County Library System, Washington State) -- Stronger together : partnering with paraprofessionals to meet reference needs / Jennie Simning (Hennepin Technical College, Minnesota), Erika Bennett (Capella University, Minnesota) -- We're all reference providers : online cross-training at the shared help desk / Allison Faix (Coastal Carolina University, South Carolina), Amanda Kraft (Horry Georgetown Technical College, South Carolina) -- Reconfiguring reference service : a case study at a small college library / Ruth M. Owens (State University of New York College of Environmental Science and Forestry) -- Reference training for paraprofessionals at a single-service desk / Paul Moffet and Mindy M. Cooper (Indiana University-Purdue University Indianapolis) -- Part V. Exploring reference education : here and beyond -- The future reference librarians and the ASEAN integration 2015 / Marian Ramos-Eclevia and Roselle S. Maestro (De La Salle University, Philippines) -- 'Material-mind-method' : exploring the teaching of reference through a quarterly column / Loriene Roy (University of Texas at Austin).
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.