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Title:

Virtual reference service : from competencies to assessment / R. David Lankes ... [et al.] ; edited by Philip Nast.

Publisher:

Neal-Schuman Publishers,

Copyright Date:

c2008

Description:

xv, 206 p. : ill. ; 23 cm.

Subject:

Electronic reference services (Libraries)
Reference services (Libraries)--Information technology.
Electronic reference services (Libraries)--Study and teaching.
Reference librarians--Effect of technological innovations on.
Electronic reference services (Libraries)--United States--Case studies.

Other Authors:

Lankes, R. David.
Nast, Philip.

Notes:

Includes bibliographical references and index.

Contents:

Creating your own consortium in less than six months : a true story of virtual reference / Helene Lafrance, Locke Morrisey, and Judy Trump -- Implementing VR on the fly : staff motivation and buy-in / Clara Ogbaa, Lorin Flores Fisher, and Lisa Ancelet -- Adding instant messaging to an established virtual reference service : asking "r u there?" / Pam Sessoms and Jean Ferguson -- Responding to triage taxonomy : answering virtual medical questions / Catherine Arnott Smith -- The evolving role of reference librarians in the health sciences environment / Gabriel R. Rios -- Examining interpersonal communication in virtual reference encounters : the Library LAWLINE Consortium / Marie L. Radford -- Assessing inappropriate use : learning from the AskColorado experience / Jack Maness and Sarah Naper -- Meeting the challenges of reference service in a hybrid environment : teaching LIS students today / Debbie L. Rabina -- A comprehensive VR training program / Joann Wasik.

Series:

Virtual reference desk series

ISBN:

9781856046381
1856046389
1555705286 (alk. paper)
9781555705282 (alk. paper)

LCCN:

2007024104

Locations:

USUX851 -- Iowa State University - Parks Library (Ames)

UNUX074 -- University of Northern Iowa - Rod Library (Cedar Falls)

IAOX771 -- State Library of Iowa (Des Moines)

OVUX522 -- University of Iowa Libraries (Iowa City)