Reference face-to-face -- Special patrons and questions -- Cultural differences -- Live online: chat, push, and cobrowsing -- Short bursts: tweets, text, and the next big thing -- Asynchronous reference -- Your abilities with disabilities -- Virtual reference in Second life and virtual worlds -- From theory to practice: new librarians and paraprofessionals -- Special libraries: law, medical, corporate, private, and archives -- I'm asking for my child, friend, parent, boss.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.