Contents Introduction --My path to UX --How to use this book --Why user experience research & design? --Stop and start --The UX research & design process --My UX research & design process --Divergent and convergent states --The 4 activity phases --Typical vs excellent UX work --12 guiding principles of UX --1. Discover --Attitudinal and behavioural techniques --Quantitative vs qualitative data --A research methods landscape --Which is the best UX research method? --Research techniques selection table --Observation --Behavioural mapping --Interviews --Cognitive mapping --Card sorting --Usability testing --Generative play -- Love and break up letters -- Diary studies --Graffiti walls --Touchstone tours --Eye tracking --Photo studies --User journey mapping --Cultural probes --Summary of 'Discovery' --2. Define --Affinity mapping -- Design labs --Data analysis --Summary of 'Define' --3.Develop --Idea generation basics --The ant-problem --Visual ideation --Question-based ideation --How? Now, Wow! -- From ideation to prototype generation --Summary of 'Develop' --4. Deliver --The basic prototype --Prototyping and personas --Collaborative design workshops --Iteration of prototypes --From prototypes to investment --Summary of the 4 activity phases --managing UX --Empowerment --Control --Intervention --Team-based UX --Influence on management and leadership style --Motivation and promotion of a UX mindset --Embedding --Emotional labour --Barriers to UX work --Models of UX adoption --Final thoughts.
Summary:
"A comprehensive and practical handbook exploring the value and applicability of UX Research & Design to libraries. As well as detailed methodology, there are numerous case studies from around the world and insights from practitioner librarians. This volume takes you through all the stages of the UX Process, from research, to data mapping and analysis, to idea generation and finally prototyping and iteration. Written by former librarian and experienced UX trainer and consultant Andy Priestner, it is intended for use by all library staff regardless of previous experience and seeks to place the user at the heart of library service development and delivery."-- From Amazon.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.