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Title:

Digital reference services / Bill Katz, editor.

Publisher:

Haworth Information Press,

Copyright Date:

2003

Description:

331 xvii, p. : ill.; 23 cm.

Subject:

Electronic reference services (Libraries)
Reference services (Libraries)--Information technology.
Internet in library reference services.
Academic libraries--Reference services--United States.--Case studies.
Electronic reference services (Libraries)--United States.--Case studies.

Other Authors:

Katz, William A., 1924-

Other Titles:

Reference librarian.

Notes:

"Co-published simultaneously as The reference librarian, numbers 79/80, 2002/2003." Includes bibliographical references and index.

Contents:

Digital reference : an overview / Bill Katz -- Virtually yours : thoughts on where we have been and where we are going with virtual reference services in libraries / Diane Kresh -- The digital reference fallacy / R. David Lankes -- Bad moon rising : a candid examination of digital reference and what it means to the profession / Jonathan D. Lauer, Steve McKinzie -- Mediated online searching and digital reference / Amanda Spink -- Stocking the virtual ready reference collection / Danianne Mizzy, Elizabeth Tillapaugh Mahoney -- A checklist for starting and operating a digital reference desk / Ann Marie Breznay, Leslie M. Haas -- Hurry up and wait : observations and tips about the practice of chat reference / David S. Carter -- Communication strategies for instant messaging and chat reference services / Jody Condit Fagan, Christina M. Desai -- Real-time chat reference and the importance of text-chat / Steven Ovadia -- Opportunities for real-time digital reference service / Matthew R. Marsteller, Jackie Schmitt-Marsteller -- Usage and user analysis of a real-time digital reference service / Kelly M. Broughton -- Going where the students are : live/Web reference at Cal Poly Pomona / Kathleen Dunn, Ann Morgan -- Virtual reference at Duke : an informal history / Phil Blank -- Evaluating online real-time reference in an academic library : obstacles and recommendations / Jana Ronan, Patrick Reakes, Gary Cornwell -- Our experience with two virtual reference services at IUPUI University Library / Polly D. Boruff-Jones -- KANanswer : a collaborative statewide virtual reference pilot project / Marcia Stockham, Elizabeth Turtle, Eric Hansen -- Virtual reference services : the LSU Libraries experience / Melanie E. Sims -- Ask a Penn State librarian, live : virtual reference service at Penn State / Susan A. Ware ... [et al.] -- Chat reference : one university's experience / Kathy A. Campbell, Marie F. Jones, Jerry Shuttle -- Going it alone : can a small/medium-sized library manage live online reference? / Joyce Ward ... [et al.].

ISBN:

9780789023209 (pbk. : alk. paper)
0789023202 (pbk. : alk. paper)
9780789023193 (alk. paper)
0789023199 (alk. paper)

OCLC:

(OCoLC)52814314

LCCN:

2003017538

Locations:

USUX851 -- Iowa State University - Parks Library (Ames)

UNUX074 -- University of Northern Iowa - Rod Library (Cedar Falls)

OAAX516 -- Maharishi University of Management Library (Fairfield)

OVUX522 -- University of Iowa Libraries (Iowa City)