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Author:

Virtual Reference Desk Conference (3rd : 2001 : Orlando, Fla.)

Title:

Implementing digital reference services : setting standards and making it real / edited by R. David Lankes ... [et al.].

Publisher:

Neal-Schuman Publishers,

Copyright Date:

c2003

Description:

xv, 232 p. ; 28 cm.

Subject:

Electronic reference services (Libraries)--United States.--Case studies.
Electronic reference services (Libraries)--United States--Management.
Electronic reference services (Libraries)--United States--Evaluation.

Other Authors:

Lankes, R. David.

Notes:

Proceedings of the Third Annual Virtual Reference Desk (VRD) Conference, "Setting Standards and Making It Real," held in Orlando, Florida in November 2001. Includes bibliographical references and index.

ISBN:

9781555704506 (alk. paper)
1555704506 (alk. paper)

OCLC:

(OCoLC)50447847

LCCN:

2002029380

Locations:

USUX851 -- Iowa State University - Parks Library (Ames)

UNUX074 -- University of Northern Iowa - Rod Library (Cedar Falls)

OVUX522 -- University of Iowa Libraries (Iowa City)