Library services today : an overview -- Acquisitions, collection development and classification -- Special collections and non-book materials -- Circulation services -- Reference services, reader's advisory and reserves -- Resource sharing -- 21st century library customer service : an overview -- Customer service to youth -- Customer service to older adults -- Customer service to patrons with special needs -- Customer service to challenging patrons -- Library programming and public relations -- Intellectual freedom and censorship : an overview -- The freedom to read -- Children and intellectual freedom.
Summary:
Trained library support staff is critical in assisting the user in locating and interpreting the resources available in libraries. To do so requires the knowledge and practice of library missions and roles in different types of libraries and the delivery of that information to an increasingly diverse clientele. The plethora of resources available today requires that support staff understand and implement the basic principles of information services as well as the responsibility and relationships among library departments and functional areas. Foundations of Library Services is both a text for professors who teach in library support staff programs and an introductory reference manual for support staff who work in libraries.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.