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Author:

Ronan, Jana.

Title:

Chat reference : a guide to live virtual reference services / Jana Smith Ronan.

Publisher:

Libraries Unlimited,

Copyright Date:

2003

Description:

xiii, 225 p. : ill. ; 24 cm.

Subject:

Electronic reference services (Libraries)
Electronic reference services (Libraries)--Computer programs.
Electronic reference services (Libraries)--United States--Case studies.
Inlichtingenwerk (dienstverlening)
Chatten.
Digitale bibliotheken.
Bibliothèques--Services de référence électroniques.
Bibliothèques--Services de référence électroniques--Logiciels.
Bibliothèques--Services de référence électroniques--États-Unis--Cas, Études de.

Notes:

Includes bibliographical references and index.

Contents:

Introduction to chat and basic real-time software -- Advanced real-time software -- The audience for online library assistance in real time -- Selecting real-time software for your users and library -- The human element -- Training -- Everyday administration of a real-time reference service -- Guidelines and policies for reference in real time -- The reference interview online -- Promoting online real-time reference services -- Give them what they already use--AOL instant messenger : a case study -- Austin Peay State University--Ask a librarian : a case study -- Librarians online--virtual reference at a multi-campus institution : a case study -- Virtual reference service at the University of South Florida : a case study -- RefeXpress at the University of Florida : a case study.

ISBN:

9781591580003 (pbk. : alk. paper)
1591580005 (pbk. : alk. paper)

LCCN:

2003051639

Locations:

USUX851 -- Iowa State University - Parks Library (Ames)

HUAX887 -- Southwestern Community College Library - Creston (Creston)

OVUX522 -- University of Iowa Libraries (Iowa City)