The value of surveys and why they're hard to get right -- Planning a library survey -- Survey methods that work for libraries -- Scopes of experience -- Writing survey questions -- Survey populations -- Survey distribution -- Analysis of results -- Taking action -- Appendix A: sample demographic questions -- Appendix B: sample questions about services -- Appendix C: sample questions about spaces -- Appendix D: sample questions about communication -- Appendix E: sample questions about collections -- Appendix F: sample programming questions -- Appendix G: additional resources.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.