The papers in this volume resulted from presentations at the second Reference Renaissance: Current and Future Trends Conference in 2010. Includes bibliographical references and index.
Contents:
Setting reference free : reference services for the mobile age / Andrew Walsh -- Envisioning and creating reference futures / Marie L. Radford -- The reference user experience : it's up to you to design it / Steven J. Bell -- We are the user : imagination, sympathy, and the user experience / Wayne Bivens-Tatum -- The user experience and the librarian : now you see 'em, now you don't / James LaRue -- Thoughts on twenty-first-century library services from a disenfranchised user / Jean Costello -- Chattin' 'bout my generation : comparing virtual reference use of millennials to older adults / Marie L. Radford and Lynn Silipigni Connaway -- The tutorial dialogue and problem solving in virtual reference interactions / Mary Kickham-Samy -- Fast and furious : using web conferencing and other tools for virtual reference and instruction / Rebekah Kilzer, Larry Milliken, and Jay Bhatt -- Inventing the future by examining traditional and emerging roles for reference librarians / Amy VanScoy -- Quality and characteristics of student-led virtual reference service : a two-year study / Peter A. Zuber -- We are all stressed out! now what? : looking at stress in libraries / Mary Wilkins Jordan -- More questions than answers : using an observational study to count reference activity / Susan Beatty and Claudette Cloutier -- Researching e-mail reference questions : a review of the literature and implications for practice / Robin E. Veal -- Rolling out roving reference in an academic library / Sara Davidson -- Business community outreach : exploration of a new service role in an academic environment / Patrick Griffis and Sidney Lowe -- Embedded librarians : the Community Reference project / Colbe Galston, Katherine Johnson, Elizabeth Kelsen Huber, and Amy Long -- Virtual reference : variations on a theme in academic libraries / Beth Avery, Elizabeth Brodak, Julie Fronmueller, Nancy Huling, Paul M. MascarenĚas, Erin McCaffrey, Sylvia Owens, and Karen Sobel -- Managing mayhem : wrestling with academic library reference and outreach challenges / Kari A. Kozak and Leo P. Clougherty -- Cooperative SMS : the My Info Quest journey / Beth Avery, Karen Docherty, and Shaye White -- Collaborative virtual reference really does work, but it takes a tribe / Kris Johnson, Patrick Farrell, Kristen Laughlin, Paul M. MascarenĚas, and Amy Sieving -- Collaborate to succeed : implementing new reference services with SPLAT / Amy Vecchione and Memo Cordova -- Using Libstats statistical tracking software to assess library services for strategic planning / Emily K. Chan and Lorrie A. Knight -- Analyzing the past to invest in the future : usage statistics for research guides from multiple data sources / Carrie Forbes and Christopher C. Brown -- The reference ref : how to referee the assessment process for virtual reference services / Karen Biglin and Karen Docherty -- Leveraging OpenURL click-through statistics to study user behavior / Justin Otto and Doris Munson -- LibAnswers : improving asynchronous service / Lisa Campbell -- It's free, it's interactive, and it's available to all : embracing wikipedia at the reference desk and beyond / Christy Zlatos -- Addicted to print : overcoming book lust in the academic library reference collection / Mary Krautter.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.