Part I: Foundations and Theory -- 1 Introduction: Defining Disruptive and Dangerous Behavior -- Problems around Campus -- We Are a Product of Our Own Success -- Disruptive or Dangerous? -- A Model for Management -- Practical Exercises -- Moving Forward -- 2 Understanding Student Backgrounds and Experiences -- Generational Diversity -- Non-Traditional Students and Adult Learners -- Veterans and Active Duty Military Personnel -- Diversity and Cultural Differences -- Mental Health -- Campus Settings -- Moving Forward -- 3 Calming the Initial Crisis -- The Right Stuff -- Check Yourself -- Sign of Imminent Danger -- Signs of Escalating Aggression: What to Look for? -- It's All About Me! -- Seven Tips to Calm the Storm -- Theory -- Moving Forward -- 4 Motivating and Inspiring Change -- Building Rapport -- Maintaining Roles and Boundaries -- The Techniques of Motivational Interviewing -- The Application of Change Theory -- Challenging Irrational Hopeless Thoughts -- The Power of Referral -- Moving Forward -- 5 Managing Ongoing Behaviors -- Adopting a Teacher Mindset -- The Frequent Flyer -- Report, Report, Refer, Refer -- Positive Psychology -- Happiness and Success -- Getting a Handle on Anger -- Making a Plan and Sticking to It -- Dealing with Irrational Thoughts -- Four Stress Control Techniques -- Working with Parents -- Eyes on the Road Ahead -- The Returning Student -- Being Trauma-Informed -- Self-Care for Staff -- Moving Forward -- 6 The Campus BIT, Threat Assessment, Dangerousness -- A Bit about BIT -- Addressing Grace and Carlos -- Threat Assessment and Violence -- Ten Risk Factors for Targeted Violence -- Moving Forward -- Part II: Practical Application -- Introduction -- 7 Advice for Residential Life Staff -- Practical Exercises -- The Honeymoon is Over -- Get Out of My Country -- A Bottle of Pills -- Powder Keg -- My Body is a Temple -- Livin' on a Prayer -- 8 Advice for Academic Advisors -- Thirty-Minute Change -- Collaborative Partnerships -- Practical Exercises -- What's Your Major? -- I'm Better than This Faculty Member -- Lost and Alone -- Check Your Six -- About a Boy -- 9 Advice for Front Office Staff -- Practical Exercises -- That Isn't our Problem -- I Have to Graduate! -- Can I Download Porn? -- Cup of Coffee and a Chat -- Can you Read this Paper? -- Get Your Head Out of Your Ass! -- 10 Advice for Case Management Staff -- Doing it Well -- Practical Exercises -- An Act of Violence -- Living Far from Home -- Chip on his Shoulder -- Writing Binges -- Give Me Your Answer True -- 11 Advice for Student Activities Staff -- Rules of Engagement -- Practical Exercises -- Student Organization Advisors -- Cyber-Bullying Club -- It Happened One Night -- Depressed Defense -- Complex Encounters in a Student Organization -- Radical Perspectives and Civility -- 12 Campus-Wide Staff Training and Processes -- Staff Working with Prospective and Admitted Students -- Wandering and Lost -- Marketing, Public Relations, and Online Activities -- Social Media Challenges -- The Staff Who See It All-Custodians, Food Service, Parking, Grounds Staff -- Threatening Trash -- Campus Administrators -- The Student Who Didn't Do It -- Teaching Additional Staff on Campus -- Leading Campus Trainings on Disruptive and Dangerous Behaviors -- 13 Conclusion -- Afterword: A Little Dignity Please... -- Context and Perspective of the Student's Reality -- Factors Contributing to the Frustration -- The Context and Perspective of Staff -- Effort Speaks Volumes -- Appendix A: Scenario-Based RA Training -- Appendix B: Reality Therapy WDEP Worksheet.
Summary:
There is an increasing population of students coming to college who challenge and frustrate staff. Students struggle with complex mental health problems, environmental stress, anger difficulties, and the potential for explosively acting out with threats or violence. This practical guide provides college and university staff with direction when working with these students in a variety of college environments, including community colleges, four-year, institutions, and online learning environments. Coverage includes how to identify and assess students who are at risk, calm and de-escalate a crisis, motivate and inspire change, and how to manage and maintain change in a positive direction over time. Grounded in theory and research, this book offers practical and tangible advice and guidance to make it easier to assist students in need. Book jacket.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.