6 records matched your query       

Author:

Willis, Mark R.

Title:

Dealing with difficult people in the library / Mark R. Willis.

Publisher:

American Library Association,

Copyright Date:

1999

Description:

ix, 195 p. ; 23 cm.

Subject:

Public services (Libraries)--United States.
Communication in library science--United States.
Public libraries--Security measures--United States.
Public libraries--Public relations--United States.
Library administration.
Interpersonal relations.
Bibliothèques et lecteurs--États-Unis
Communication en bibliothéconomie--États-Unis
Bibliothèques publiques--Mesures--Mesures--États-Unis
Bibliothèques publiques--Relations publiques--États-Unis
Bibliotheekgebruikers.
Afwijkend gedrag.

Notes:

Includes bibliographical references (p. 187) and index.

ISBN:

9780838907603 (alk. paper)
0838907601 (alk. paper)

LCCN:

99020426

Locations:

USUX851 -- Iowa State University - Parks Library (Ames)

UNUX074 -- University of Northern Iowa - Rod Library (Cedar Falls)

PTAX572 -- Stewart Memorial Library (Cedar Rapids)

CDPF771 -- Clive Public Library (Clive)

N3AX771 -- Drake Law School Library (Des Moines)

IAOX771 -- State Library of Iowa (Des Moines)

XNPC367 -- Hamburg Public Library (Hamburg)

OVUX522 -- University of Iowa Libraries (Iowa City)

CAPH522 -- Iowa City Public Library (Iowa City)

F3OX522 -- State Historical Society of Iowa Library (Iowa City)