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Author:
Levesque, Paul, 1947-
Title:
The wow factory :
creating a customer focus revolution in your business / Paul Levesque.
Publisher:
Irwin,
Copyright Date:
c1995
Description:
xvi, 172 p. : ill. ; 22 cm.
Subject:
Consumer satisfaction.
Customer services.
Organizational effectiveness.
Klantgerichtheid.
Effectiviteit.
Notes:
Includes index.
ISBN:
9780786303861
0786303867
LCCN:
94031410
Locations:
UNUX074 --
University of Northern Iowa - Rod Library
(Cedar Falls)
SFPH074 --
Waterloo Public Library
(Waterloo)
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