Veterinary practice: how and why it is changing -- The management of veterinary practices -- What is a veterinary practice manager? -- Moving into management-what makes a good manager? -- Managing yourself -- Business planning -- Managing human resources: the importance of staff, recruitment and discipline -- Principles of employment law -- Human resources: teamwork, communication and managing change -- Human resources: training and appraisals -- Client care -- Sales and marketing -- Understanding financial accounts -- Management accounts and financial planning -- Stock management -- Pricing of fees and products -- Information technology -- Office management -- Premises management -- Health and safety -- Pharmacy and dispensing -- Statutory and ethical aspects of practice -- The future of practice management.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.