Small talk -- Asking for what you want -- Making it right -- That hurts -- Sad times -- I'm embarrassed! -- Saying the right thing.
Summary:
"A friend talks about you behind your back. What do you say? You need a bigger allowance. How do you ask your parents? You ruin your friend's favorite book. How do you apologize? Here are the exact words you'll need in these situations -- plus more than 200 others. Look inside for the tools, tips, techniques (and actual words!) to help you untangle your tongue and speak out with confidence and grace."-- Amazon.com.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.