What is compassion at work? -- Does compassion at work really matter? -- Noticing : the portal to awakening compassion -- Interpreting : the key to responding with compassion -- Feeling : the bridge to compassionate action -- Acting : the moves that alleviate suffering at work -- Envisioning compassion competence -- Understanding compassion competence -- Designing for compassion competence -- Leading for compassion competence -- Your personal blueprint for compassion at work -- Your organization's blueprint for competence -- Overcoming obstacles to compassion at work -- Epilogue : a call to awaken.
Summary:
"Suffering in the workplace can rob our colleagues and coworkers of humanity, dignity, and motivation and is an unrecognized and costly drain on organizational potential. Marshaling evidence from two decades of field research, scholars and consultants Monica Worline and Jane Dutton show that alleviating such suffering confers measurable competitive advantages in areas like innovation, collaboration, service quality, and talent attraction and retention. They outline four steps for meeting suffering with compassion and show how to build a capacity for compassion into the structures and practices of an organization--because ultimately, as they write, "Compassion is an irreplaceable dimension of excellence for any organization that wants to make the most of its human capabilities." -- From the publisher.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.