3 records matched your query       

Author:

Weaver, Stephanie, 1961-

Title:

Creating great visitor experiences : a guide for museums, parks, zoos, gardens, & libraries / Stephanie Weaver.

Publisher:

Left Coast Press,

Copyright Date:

c2007

Description:

207 p. ; 23 cm.

Subject:

Museum visitors--United States--Handbooks, manuals, etc.
Museum attendance--United States--Handbooks, manuals, etc.
Museums--Public relations--United States--Handbooks, manuals, etc.
Museums--United States--Management--Handbooks, manuals, etc.
Parks--Public use--United States--Handbooks, manuals, etc.
Zoo visitors--United States--Handbooks, manuals, etc.
Library users--United States--Handbooks, manuals, etc.
Public relations--United States--Handbooks, manuals, etc.

Notes:

Includes bibliographical references (p. 189-200) and index.

Contents:

[pt.] 1. The need for change -- 1. Competing in an experience-driven world -- 2. The bear on the bicycle : the visitor experience defined -- [pt.] 2. Your visitors and your staff -- 3. What do they want? -- 4. Getting them to come back -- 5. What's in a name? : defining your brand -- 6. Putting people first -- [pt.] 3. Your site -- Breaking it down -- 7. # 1 : invitation, designing an invitation for your guests -- 8. # 2 : welcome, dust off your first impression -- 9. # 3 : orientation, lost in space -- 10. # 4 : comfort, from toilets to typefaces -- 11. # 5 : communication, craft your words carefully -- 12. # 6 : sensation, fun and the five senses -- 13. # 7 : common Sense, using your head -- 14. # 8 : finale, take a bow -- [pt.] 4. How to use this book -- Instructions and calendar outlines -- Exercises and resources.

Series:

Experienceology guide

ISBN:

9781598741681 (hbk. : alk. paper)
1598741683 (hbk. : alk. paper)
1598741691
9781598741698

OCLC:

(OCoLC)82772607

LCCN:

2007004412

Locations:

TYPH572 -- Cedar Rapids Public Library (Cedar Rapids)

YEPF572 -- Marion Public Library (Marion)