Part I: Education, Skills, and Training -- Current Status of Reference Education in Library and Information Science Curriculum / Elizabeth Mahoney, Lauren Reiter, and Diane Zabel -- New Look, Same Essence: The Changing Face of Reference Librarianship / Aliqae Geraci and Kelly LaVoice -- Beyond the Checklist: Effective Onboarding and Training for Reference Services Success / Daniel Hickey -- Continuing Education for Reference/Public Service Librarians / Anne Langley -- Part II: Still Evolving Service Models -- Save the Time of the Reader: Using S.R. Ranganathan's Fourth Law as the Vision for the Future of Library Reference Services / Corey Seeman -- Reference Next / Marie L. Radford -- Do-It-Yourself Reference / Naomi Lederer -- Peer-to-Peer Reference Services in Academic Libraries / Hailley Fargo -- Public Library Reference Services in the 21st Century / Maria K. Burchill and John E. Kenney -- Part III: Collections -- Is the Print Reference Collection Dead? The Future and Value of Print Reference Collections / Melissa Gasparotto and Manuel Ostos -- Open Access Digital Projects and Their Relationship to Reference / Elizabeth Clarke -- From Print to Online: The Complexity of Licensing E-Reference Resources / Michael R. Oppenheim and Roxanne Peck -- Government Information in the Age of Trump / Christopher C. Brown -- Part IV: User Populations -- Environmental Scanning / Karen Sobel -- The Global Reach of Reference / Lisa Martin -- Part V: Assessment -- Methods and Approaches for Assessing Reference Services / Elizabeth Namei and Sarah Pickle -- Data in Context: Reconsidering Reference in an Academic Library / Harriet Lightman, Geoffrey Morse, and Susan Oldenburg.
Summary:
"Pick up this book for an in-depth look at new models in reference services, and use it as a hands-on tool to help you incorporate new trends into your library"-- Provided by publisher.
This resource is supported by the Institute of Museum and Library Services under the provisions of the Library Services and Technology Act as administered by State Library of Iowa.