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02488cam a2200421 a 4500 001 C72A24622B0411DEA75DDE07A8D7520A 003 SILO 005 20190910012519 008 030429s2003 ctua b 001 0 eng 010 $a 2003051639 020 $a 9781591580003 (pbk. : alk. paper) 020 $a 1591580005 (pbk. : alk. paper) 040 $a DLC $c DLC $d SILO $d BAKER $d NLGGC $d BTCTA $d LVB $d YDXCP $d IWV $d SILO 043 $a n-us--- 050 00 $a Z711.45 $b .R66 2003 082 00 $a 025.5/24 $2 21 084 $a 06.60 $2 bcl 100 1 $a Ronan, Jana. 245 1 $a Chat reference : $b a guide to live virtual reference services / $c Jana Smith Ronan. 260 $a Westport, Conn. : $b Libraries Unlimited, $c 2003. 300 $a xiii, 225 p. : $b ill. ; $c 24 cm. 504 $a Includes bibliographical references and index. 505 2 $a Introduction to chat and basic real-time software -- Advanced real-time software -- The audience for online library assistance in real time -- Selecting real-time software for your users and library -- The human element -- Training -- Everyday administration of a real-time reference service -- Guidelines and policies for reference in real time -- The reference interview online -- Promoting online real-time reference services -- Give them what they already use--AOL instant messenger : a case study -- Austin Peay State University--Ask a librarian : a case study -- Librarians online--virtual reference at a multi-campus institution : a case study -- Virtual reference service at the University of South Florida : a case study -- RefeXpress at the University of Florida : a case study. 650 0 $a Electronic reference services (Libraries) 650 0 $a Electronic reference services (Libraries) $x Computer programs. 650 0 $a Electronic reference services (Libraries) $z United States $v Case studies. 650 17 $a Inlichtingenwerk (dienstverlening) $2 gtt 650 17 $a Chatten. $2 gtt 650 17 $a Digitale bibliotheken. $2 gtt 650 6 $a BibliotheÌques $x Services de reÌfeÌrence eÌlectroniques. 650 6 $a BibliotheÌques $x Services de reÌfeÌrence eÌlectroniques $v Logiciels. 650 6 $a BibliotheÌques $x Services de reÌfeÌrence eÌlectroniques $z EÌtats-Unis $v Cas, EÌtudes de. 941 $a 3 952 $l OVUX522 $d 20180125072746.0 952 $l USUX851 $d 20160820045202.0 952 $l HUAX887 $d 20090701080000.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=C72A24622B0411DEA75DDE07A8D7520A 994 $a 02 $b IWVInitiate Another SILO Locator Search