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01937cam a2200373Ia 4500 001 A51843942B0011DEA052A807A8D7520A 005 200904162234.0 008 020425s2002 cau ad b 001 0 eng d 020 $a 9780787962913 020 $a 0787962910 035 $a (OCoLC)49666246 040 $a HLY $c HLY $d SILO $d OCLCQ $d DAY $d MUQ $d XFF $d NIU $d SILO 245 0 $a Knowledge management : $b building a competitive advantage in higher education / $c Andreea M. Serban, Jing Luan, editors. 260 $a San Francisco, Calif. : $b Jossey-Bass, $c c2002. 300 $a 115 p. : $b ill., charts ; $c 23 cm. 440 0 $a New directions for institutional research, $x 0271-0579 ; $v no. 113 500 $a "Spring 2002." 504 $a Includes bibliographical references and index. 505 00 $t Knowledge management : the "fifth face" of institutional research / $r Andreea M. Serban. $t Data mining and its applications in higher education / $r Jing Luan -- $t Building portals for higher education / $r Richard A. Pickett, William B. Hamre -- $t Customer relationship management / $r Michael Fayerman -- $t Organizational learning and the case for knowledge-based systems / $r Lisa A. Petrides -- $t Technologies, products, and models supporting knowledge management / $r Jing Luan, Andreea M. Serban -- $t Knowledge management : the "fifth face" of institutional research / $r Andreea M. Serban. 650 0 $a Education, Higher $x Research 650 0 $a Knowledge management. 650 0 $a Education, Higher. 650 6 $a Gestion des connaissances. 650 6 $a Enseignement supeÌrieur $x Recherche. 650 6 $a Enseignement supeÌrieur. 700 1 $a Serban, Andreea M. 700 1 $a Luan, Jing. 939 $a 4555136 941 $a 3 952 $l USUX851 $d 20180703054110.0 952 $l OVUX522 $d 20180201074506.0 956 $a http://locator.silo.lib.ia.us/search.cgi?index_0=id&term_0=A51843942B0011DEA052A807A8D7520A 994 $a 02 $b NIU 952 $l UNUX074 $d 20090701080000.0Initiate Another SILO Locator Search